Shipping policy

Shipping Policy – NURELO

At NURELO, we believe your shopping experience should feel seamless from checkout to delivery. We work with trusted logistics partners to ensure your order  quickly, safely, and reliably.

Order Processing

Every order is carefully prepared and processed within 1–3 business days (Monday–Friday, excluding holidays).

Once your order is shipped, you’ll receive a confirmation email with your tracking details so you can follow your package every step of the way.

Delivery Timeframes

Our standard delivery time is 4–8 business days after dispatch.

Please note:

* Delivery times may vary slightly depending on your location.
* During peak seasons, promotions, or high-demand periods, shipping may take a little longer than usual.

We always strive to deliver as quickly as possible without compromising reliability.

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.

From time to time, NURELO may offer complimentary shipping promotions, which will be clearly communicated on our website.

Order Tracking As soon as your order ships, you will receive a tracking number via email.

Please allow 24–48 hours for tracking updates to become visible after dispatch

Address Accuracy

To ensure smooth delivery, please double-check your shipping details at checkout.

NURELO cannot be held responsible for delays or lost shipments due to incorrect or incomplete addresses provided at the time of purchase.

Delays & Exceptions

While we partner with reliable carriers, occasional delays may occur due to:

* Weather conditions
* Carrier disruptions
* High shipping volumes

If your order is delayed beyond the expected timeframe, our support team will be happy to assist you.

Lost or Stolen Packages

Once a package is marked as delivered, NURELO is not responsible for lost or stolen items.

If this occurs, we recommend contacting the shipping carrier directly or checking with neighbors or your local delivery office.

Need Help?

If you have any questions about your order, feel free to reach out to our support team we’re here to ensure your experience with NURELO is exceptional.

Thank you for choosing NURELO.